Frequently asked questions

You can create up to 5 different profiles per account. Each profile can have its own personal settings and separate watch history.

First, log into your account. Then go to "My Profile" and open the "Account" section. There you can edit your information.

The verification code you entered may be incorrect or expired, or your account might be deactivated. Please try again, and if the issue persists, contact the support team.

To register, select the "Login" option from the homepage. If you don’t have an account, click on "Sign Up." Then enter your mobile number or email and input the verification code sent to you. Once you complete these steps, your account will be created.

Please first check your email’s Spam and Promotions folders. If you do not receive an email after a few minutes, you can use the "Resend Code" option.

Your subscription’s expiration date is visible in the “Account” section. We will notify you via message before your subscription ends so you can renew it if you wish. In the same section, you can also upgrade your plan, cancel your subscription, or enable/disable auto-renewal.

To use a discount code, during the purchase or renewal of your subscription, a prompt saying “Do you have a discount code?” will appear at the payment stage. Click on it, enter your code, and press the “Apply” button. If the code is valid, the final amount will update and the discount will be applied. Please note that some codes are only valid for specific plans or limited-time offers.

Go to the "Profile" section, then enter the "Account" area and select the "Purchase Subscription" option.

In general, refunds are not available after a subscription has been activated. However, in special cases (such as confirmed technical errors), your request may be reviewed and processed. Please contact the support team for further assistance.

If the amount has been deducted from your account but the subscription hasn't been activated, please first make sure that you have received a confirmation email. If the issue persists, please send your report along with a screenshot of the payment receipt through the support section so it can be reviewed.

Excessive buffering is usually caused by low or unstable internet speed. Please try the following: Use a stronger Wi-Fi connection Close other apps that are using the internet Lower the playback quality If the problem persists, please submit an error report.

First, ensure your TV is connected to the internet. Then update the app, log out and log back in. If the problem persists, uninstall and reinstall the app, or use the browser version instead.

This issue is usually caused by a temporary glitch in the app or browser. Please close and restart the app. If you're watching on a TV, restart the device.

If you wish to watch in higher quality, you can manually adjust the resolution in the playback settings to higher options like 720p or 1080p.

Error 6009 usually occurs due to issues loading the video or problems connecting to the server. Please check your internet connection and restart your device. If the error continues, send a report to the support team.

Please check your internet connection. If the connection is working, close and reopen the app. If the issue persists, there may be a temporary server disruption. Please try again later or submit an error report.

While watching a video, click on the relevant icon and select either “Audio Language” or “Subtitles.” If other options are available, you can choose your preferred language.

Falak TV is available on Android devices, smart TVs (LG and Samsung), Android TV, and streaming devices such as Chromecast.

No. Some content includes subtitles or dubbing, while others are only available in the original language. On each content’s page, the available languages and subtitle options are specified.

Yes, simultaneous streaming on multiple devices is supported. You can also manage connected devices through the “Device Management” section.

Go to your TV’s app store (such as LG Store, Samsung Store, or Google Play), search for “Falak TV”, and select “Install.” After installation, open the app and log into your account.